Processing times for orders does vary day to day and week to week as we are out flying the line. Consequently depending on the timing of when the order was placed, orders can take up to a week to ship for in stock items and potentially a little longer for made to order items. On average 99% of orders ship within one week. During peak season, typically September – November, processing times may be slightly longer. If times are expected to be longer than a week, a message will be displayed at the top of the site.
UPS generally offers faster and more consistent delivery than USPS, although actual transit times vary by destination and service selected. UPS Ground generally takes 1–5 business days and tends to provide more consistent tracking and delivery times. USPS Priority Mail typically provides 1–3 business day delivery, while USPS Ground Advantage typically takes 2–5 business days.
Please also be aware that extended delays are more common with USPS Ground Advantage. If you choose a USPS service and your package is delayed or appears to be lost, we must follow USPS’s claim process before sending a replacement. USPS does not allow us to file a claim for a missing package until 15 days after it was mailed, so replacement items will not be sent until that 15-day period has passed.
Yes. During checkout, you can select the carrier and service speed that you prefer, including expedited options when available. Please note that selecting an express service does not move your order ahead in the processing queue. It only determines the shipping speed once your order has been packed and is ready to ship.
Our policy is that all order discrepancies must be reported within 30 days of receiving your package. This includes broken items and missing items. Please use the contact us form on the site and include your order number and a brief explanation of the issue along with photos if any items are broken. We will work to resolve any issues promptly and have replacement parts sent out.