Shipping Policy
Processing times for orders does vary day to day and week to week as we are out flying the line. Consequently depending on the timing of when the order was placed, orders can take up to a week to ship for in stock items and potentially a little longer for made to order items. On average 99% of orders ship within one week. During peak season, typically September – November, processing times may be slightly longer. If times are expected to be longer than a week, a message will be displayed at the top of the site.
Shipping rates and available services are calculated in real time at checkout. You can select the carrier and service that best fits your needs from the available options.
Shipping transit times provided by the carrier are estimates and are not guaranteed. Actual delivery times may be affected by weather, carrier delays, transportation issues, service interruptions, or other circumstances beyond our control.
Please note that selecting an expedited shipping service does not move your order ahead in our processing queue. Expedited shipping only determines the carrier service used once your order has been processed, packed, and shipped. If you need an order by a specific date, please take our processing time into account when selecting your shipping service.
Delayed, Lost, or Missing Packages
Once an order has been shipped, delivery is the responsibility of the carrier selected at checkout. Tracking information is provided for all shipments, but occasional delays or gaps in tracking can occur.
USPS Ground Advantage is generally less consistent than the other services we offer and may occasionally experience extended delays while a package continues to show as in transit. If you select a USPS service and your package is delayed or appears to be lost, we must follow USPS’s claim process before sending a replacement. USPS does not allow us to file a claim for a missing package until 15 days after the package was mailed. Therefore, replacement items will not be sent for a USPS shipment until the 15-day claim period has passed.
For UPS shipments, we may initiate a carrier investigation when appropriate. The timing of replacement orders for packages confirmed as lost will be handled on a case-by-case basis.
International Shipping
We offer shipping to Australia and Canada. If you’re outside of Canada or Australia, please contact us to determine availability. International shipping is not calculated at checkout and will be invoiced separately after purchase, but we are happy to provide an estimate before purchase if you contact us. In the event additional taxes, tariffs, customs fees, import duties, brokerage fees, or other charges are due, these costs are the responsibility of the customer. The buyer is responsible for complying with all applicable import requirements and for payment of any charges assessed by the destination country, customs authorities, or shipping provider.
Cancellation Policy
All orders are automatically processed on our secure merchant processor as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge once payment has occurred. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.
Return Policy
Orders may be returned within 30 days of delivery. All returns are subject to a 20% Restocking Fee and must have prior return authorization. You as the buyer are solely responsible for the cost of return shipping and must ensure that the products are well packaged and protected from damage. If upon receipt of a return there are damaged or broken parts, the replacement cost of those parts will be deducted from any return credit on top of the 20% restocking fee. Clearance and imperfect items as well as any custom made products are not not returnable.
Exchange Policy
Exchanges are treated like returns and must be returned within 30 days with prior authorization before sending back the product. As with returns, clearance and imperfect items as well as any custom made products are not not returnable. You as the buyer are solely responsible for the cost of return shipping and will be invoiced for the cost of shipping out the item you for which you are exchanging.
Order Discrepancies
Our policy is that all order discrepancies such as missing or incorrect products or any items that arrive damaged must be reported to us within 30 days of receiving your package. Please contact us and provide your order number and a brief explanation of the issue. 737 Plumbers will correct the problem at no charge and will pay for any return shipping. If a discrepancy is brought to our attention after 30 days of receiving your package, the customer will be responsible for the costs of any replacement parts and shipping.