Shipping Policy
Orders will typically ship USPS or UPS, but FedEx and DHL are also available as shipping options. 737 Plumbers will automatically select the service that is most economical for shipping out of the available providers to your area. You may request shipping from a specific provider as well as expedited shipping service (such as overnight or 2 day shipping) by indicating so in the order notes. In those instances a separate shipping invoice will be sent out prior to shipping of the order. Full payment of the order and associated shipping invoice must be made prior to the order shipping. No exceptions. Once shipped a tracking number will be provided when applicable. Shipping invoices must be paid within 30 days after being sent or the order will be cancelled and the purchase price refunded minus a 10% cancellation fee. This excludes custom orders which are nonrefundable.
International customers will not have shipping costs calculated at checkout and shipping will be invoiced separately. In addition to the shipping invoice, you may be subject to additional taxes / tariffs, customs fees, import duties and broker fees depending on the specific policies of the shipping provider or regulations of your country. The buyer is solely responsible for paying the cost of these additional charges.
Cancellation Policy
All orders are automatically processed on our secure merchant processor as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge once payment has occurred. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.
Return Policy
Orders may be returned within 30 days of delivery. All returns are subject to a 20% Restocking Fee and must have prior return authorization. You as the buyer are solely responsible for the cost of return shipping and must ensure that the products are well packaged and protected from damage. If upon receipt of a return there are damaged or broken parts, the replacement cost of those parts will be deducted from any return credit on top of the 20% restocking fee. Clearance and imperfect items as well as any custom made products are not not returnable.
Exchange Policy
Exchanges are treated like returns and must be returned within 30 days with prior authorization before sending back the product. As with returns, clearance and imperfect items as well as any custom made products are not not returnable. You as the buyer are solely responsible for the cost of return shipping and will be invoiced for the cost of shipping out the item you for which you are exchanging.
Order Discrepancies
Our policy is that all order discrepancies such as missing or incorrect products or any items that arrive damaged must be reported to us within 30 days of receiving your package. Please contact us and provide your order number and a brief explanation of the issue. 737 Plumbers will correct the problem at no charge and will pay for any return shipping. If a discrepancy is brought to our attention after 30 days of receiving your package, the customer will be responsible for the costs of any replacement parts and shipping.
If a product is found to be defective though reasonable use we will offer a replacement product. We cannot be responsible for drops, misuse, abuse or in the case of luggage accessories, damage caused by yourself or others when shoving a bag into the flight deck, overhead bins, checking a bag and during hotel transportation. 3D printed parts have a limited lifespan and are printed from PETG plastic. They are somewhat flexible, have some UV resistance and withstand hot temperatures such as in a car. Repeated use and UV exposure will slowly weaken the part and may lead to failure. This is considered normal. If properly cared for most 3D printed parts will last several years, but the exact lifespan varies depending on how they are handled.