We can ship orders with UPS, USPS or FedEx. For customers within the USA, shipping costs are calculated at checkout and will ship using the most economical means which is typically UPS or USPS depending on location. However if you would prefer a specific carrier to be used, simply include a note with your order to use XYZ shipping and we will send a separate invoice for shipping using those rates if that service is more expensive than the standard shipping rate paid at checkout. Please note that if you request a specific shipping provider and that provider is more expensive than our standard shipping, we will not ship out your order until the shipping invoice is paid. If the shipping invoice is not paid within 7 days we will ship the order using our default provider for your location.
Processing times for orders does vary day to day and week to week as we are out flying the line. Consequently depending on the timing of when the order was placed and my schedule, orders can take up to a week to ship for in stock items and potentially a little longer for made to order items. On average 99% of orders ship within one week. During peak season, typically September – November, processing times may be slightly longer. If times are expected to be longer than a week, a message will be displayed at the top of the site.
Our policy is that all order discrepancies must be reported within 30 days of receiving your package. This includes broken items and missing items. Please use the contact us form on the site and include your order number and a brief explanation of the issue along with photos if any items are broken. We will work to resolve any issues promptly and have replacement parts sent out.